Privacy Policy
BookMy.House (“BMH”, “we”, “us”, or “our”) respects the privacy of visitors, prospective homebuyers, investors, customers, and other users of our website and services.
This Privacy Policy explains how information may be collected, used, stored, and shared when you visit BookMy.House, submit an enquiry, request a callback, schedule a property visit, communicate with our team, or otherwise use our services.
This Policy is intended to be consistent with the Digital Personal Data Protection Act, 2023 and other applicable Indian data protection law. For the purposes of that Act, BookMy.House acts as a Data Fiduciary and you, as a user, are a Data Principal in respect of your personal data.
1.1 Information We May Collect
We may collect the following information:
Name
Mobile number
Email address
City or location
Property preferences
Budget range
Preferred configuration and location
Investment or end-use preference
Property enquiry and site-visit details
Communication history with our team
Information voluntarily provided through forms, calls, WhatsApp, email, or other communication channels
We may also collect technical information such as IP address, browser type, device information, referring pages, pages visited, and website interaction information through cookies or similar technologies.
1.2 How We Use Your Information
We may use your information to:
Respond to property enquiries and recommend relevant properties
Arrange callbacks and coordinate site visits
Connect you with relevant developers or authorized representatives
Provide information about projects, pricing, availability, offers, or launches
Follow up on enquiries and maintain business records
Improve our website and understand customer preferences
Detect misuse or security issues
Meet applicable legal and regulatory requirements
Where permitted, we may also contact you regarding properties, projects, offers, or services relevant to your enquiry or expressed preferences.
We will seek your consent, where required under applicable telecom and data protection regulations (including TRAI’s commercial communication rules), before sending promotional messages via phone, SMS, or WhatsApp, and you may opt out of such communications at any time.
1.3 Sharing of Information
Where reasonably necessary, information may be shared with relevant property developers/builders, authorized representatives, service providers supporting technology, communications, analytics, hosting or customer-management operations, professional advisers, and government or regulatory authorities where legally required.
We do not intend to sell personal information as a standalone commercial product.
1.4 Developer and Third-Party Interaction
If you enquire about a particular property, certain information may need to be shared with the relevant developer or its authorized representatives to facilitate your enquiry, site visit, booking discussion, or requested service.
Once your information is independently processed by another organization, its own privacy practices may also apply.
1.5 Cookies and Analytics
BookMy.House may use cookies and similar technologies to operate website functionality, remember preferences, understand traffic, measure marketing performance, improve user experience, and detect technical or security issues.
Please refer to the Cookie Policy below.
1.6 Data Security and Retention
We use reasonable administrative, organizational, and technical safeguards intended to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
No internet-based service or electronic storage system can guarantee absolute security.
We may retain personal information for as long as reasonably necessary to fulfil the purpose for which it was collected, maintain enquiry and transaction records, provide services, resolve disputes, and meet legal, accounting, regulatory, or compliance obligations.
1.7 Your Choices and Rights
Subject to applicable law, you may contact us to request appropriate action concerning your personal information, including correction or deletion where applicable.
You may also request that we stop sending promotional communications. Certain transactional or service-related communications may still be necessary.
1.8 External Websites and Policy Changes
Our website may contain links to developer websites, maps, social-media platforms, payment services, or other third-party websites.
BookMy.House is not responsible for the privacy practices, security, availability, or content of independent third-party websites.
We may update this Privacy Policy periodically; the latest version will be published on the website.
2. Terms & Conditions
By accessing or using the BookMy.House website or submitting an enquiry through our platform, you agree to these Terms & Conditions.
2.1 Nature of Services
BookMy.House provides property discovery, information, enquiry assistance, site-visit coordination, and related real-estate advisory/support services.
Depending on the property and transaction, BookMy.House may act as a channel partner, marketing partner, intermediary, or facilitator.
Unless expressly stated otherwise in writing, BookMy.House is not the developer, promoter, architect, contractor, or owner of the projects displayed.
2.2 Property Information
We make reasonable efforts to present useful and updated property information.
However, project information may be obtained from developers, authorized representatives, marketing material, publicly available information, and other sources.
Pricing, inventory, availability, unit configurations, floor plans, amenities, offers, payment plans, specifications, possession timelines, project status, government approvals, and developer policies may change.
Users should independently verify material information before making a purchase, booking, investment, or financial decision.
2.3 Prices, Images and Availability
Prices displayed are indicative unless expressly confirmed otherwise.
Final pricing may depend on unit selection, floor, facing, inventory, taxes, statutory charges, maintenance, parking, club charges, registration expenses, developer offers, and other components.
Images, renders, floor plans, maps, videos, illustrations, and amenity representations may be indicative.
Displaying a property or unit type does not guarantee current availability.
2.4 Enquiries and Site Visits
Submitting an enquiry does not constitute a property reservation, booking, purchase, or legally binding commitment.
Our team or the relevant developer representative may contact you to assist with your enquiry.
Site visits are subject to confirmation, access, timing, and developer arrangements.
2.5 User Responsibilities
Users are responsible for providing accurate information and independently evaluating a property.
Where applicable, users should review RERA information, title/legal documentation, sale agreements, cost sheets, sanctioned plans, approvals, specifications, payment schedules, and possession commitments, and obtain professional advice where appropriate.
2.6 Intellectual Property
Unless otherwise stated, the BookMy.House website design, original content, branding, structure, and proprietary material belong to BookMy.House or are used with appropriate authorization.
Developer names, logos, project images, trademarks, and other third-party materials remain the property of their respective owners.
2.7 Limitation of Liability
To the extent permitted by applicable law, BookMy.House will not be responsible for losses arising solely from reliance on information that has subsequently been changed by a developer or other third party.
Nothing in these Terms is intended to exclude liability that cannot lawfully be excluded.
2.8 Governing Law and Jurisdiction
These Terms & Conditions, and any dispute arising from or relating to the use of the BookMy.House website or services, shall be governed by the laws of India.
Subject to applicable law, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction over any such dispute.
3. Disclaimer
Information available on BookMy.House is provided for general property discovery and informational purposes.
Project details may be supplied by developers or other sources and may change without prior notice.
Pricing, availability, floor plans, dimensions, amenities, specifications, possession dates, offers, payment plans, approvals, and project status should be independently verified with the relevant developer and applicable official records before making a transaction decision.
Images, artistic impressions, renders, maps, videos, and other visual representations may be indicative and may not represent the final delivered property.
Nothing on the website should automatically be interpreted as legal, tax, investment, or financial advice.
Users should undertake appropriate due diligence and, where applicable, verify project and promoter information through the relevant RERA authority.
4. Cookie Policy
BookMy.House may use cookies and similar technologies to operate and improve the website.
Cookies may be used for:
Essential website functionality
Remembering user preferences
Website traffic analysis
Understanding visitor behaviour
Measuring campaign effectiveness
Improving website performance
Personalizing relevant experiences
Some cookies may be placed through third-party services used for analytics, advertising, maps, communication, or other website functionality.
Where required, users may be provided options to manage non-essential cookies.
Users may also control certain cookies through browser settings, although disabling cookies may affect functionality.
5. Security Policy
BookMy.House takes reasonable measures to protect information processed through its website and associated systems.
These measures may include:
Appropriate access controls and authentication measures
Secure hosting practices
Data-access restrictions
Software and infrastructure updates
Monitoring and logging
Backup procedures
Administrative safeguards
Access to personal information should be limited to authorized personnel and service providers who require such access for legitimate purposes.
Despite reasonable safeguards, no website, network, electronic transmission, or storage system can be guaranteed to be completely secure.
Users should avoid transmitting highly sensitive information through unsecured communication channels unless specifically required.
6. Cancellation & Refund Policy
This policy applies only where BookMy.House directly collects a payment, booking amount, service fee, or other amount from a customer.
Where a payment is made directly to a property developer, builder, payment provider, or another third party, the cancellation and refund terms of that respective organization will ordinarily apply.
Property booking amounts may be subject to the relevant developer’s booking form, allotment documentation, agreement, or other transaction terms.
BookMy.House cannot independently guarantee a refund of amounts collected directly by a developer or another third party.
Where BookMy.House has directly collected an amount that is eligible for refund, the applicable process, deductions, documentation requirements, and processing timeline will be communicated according to the relevant transaction terms and applicable law.
7. Grievance & Contact Policy
BookMy.House aims to address legitimate customer concerns relating to website usage, personal information, property enquiries, communications, or services.
A user raising a grievance should provide sufficient information for us to identify and investigate the matter, which may include:
Name
Contact details
Property/project concerned
Nature of complaint
Relevant enquiry or transaction details
Supporting information, where applicable
We will make reasonable efforts to acknowledge and address grievances within an appropriate timeframe based on the nature of the matter and applicable legal requirements.
7.1 Grievance Officer
In accordance with applicable Indian law, the following Grievance Officer may be contacted for privacy-related grievances, requests, or other concerns:
Name:
Rahul Mishra
Phone:
9880826025
Email:
contact@bookmy.house.com
Address:
No. 121, 2nd Floor, 1st Stage, 4th Main, WOC Road, Opp. Prashanti Ayurvedic Centre, Manjunathnagar, Rajajinagar, Bangalore – 560010
8. Important Property Information Notice
Before making a booking or purchase decision, customers should verify:
Current price and cost sheet
Current inventory
RERA registration and project details
Developer documentation
Carpet/built-up area, as applicable
Floor plan and specifications
Amenities
Payment schedule
Applicable taxes and additional charges
Possession timeline
Cancellation terms
Booking conditions
Final contractual commitments should be based on the documentation executed between the purchaser and the relevant developer/seller.
9. Contact Information
For questions regarding these policies, privacy requests, security concerns, or grievances, please contact BookMy.House through the details below:
Phone:
9880826025
Email:
contact@bookmy.house.com
Registered/Office Address:
No. 121, 2nd Floor, 1st Stage, 4th Main, WOC Road, Opp. Prashanti Ayurvedic Centre, Manjunathnagar, Rajajinagar, Bangalore – 560010
Note:
The final policies should be reviewed against BookMy.House’s actual business, data-processing, and payment practices.